Shipping & Return Policy 

We aim to deliver your orders quickly and reliably across Pakistan.

  • Free shipping: Enjoy free shipping on orders above PKR 2,500.
  • Order processing: We process and dispatch orders placed before 5:00 PM (Pakistan Standard Time) the same day through our registered courier service.
  • Late orders: We dispatch orders placed after 5:00 PM on the next working day.
  • Sundays and public holidays: Orders received on Sundays or Pakistan’s national holidays will be processed and shipped on the next working day.
  • Delivery time: Orders usually arrive within 2 to 5 working days. However, delivery may take up to 7 working days due to bad weather, natural disasters, or other unavoidable circumstances.
  • Tracking: Once your order is shipped, you will receive tracking details to stay updated on your delivery status.

Return, Refunds & Replacement Policy

We want you to have the best experience with your purchase. If there is an issue with your order, you can request a return, refund, or replacement according to the conditions below.

  • Complaint period: Submit return, refund, or replacement requests within 10 to 15 days of delivery.
  • Processing time: Once we approve your request and receive the product, processing takes 5 to 7 working days.

How to Request a Return, Refund, or Replacement

To submit a request, contact us with your order number and details of the issue. Our team will guide you through the process. For approved cases, our rider will collect the product. After inspection, we will process your refund or send a replacement.

Damaged, Broken, or Leaked Products

If your product arrives damaged, broken, or leaked:

  • Share your order number along with clear photos or videos of the product and packaging.
  • After verification, we will arrange pickup and provide a replacement or refund.

Quality Issues

For concerns related to product quality, such as texture, smell, or effectiveness:

  • Share the batch number, expiry date, order details, and photo/video evidence.
  • Our team will review the issue and proceed with a replacement or refund if approved.

Wrong Product or Change of Mind

If you ordered the wrong product or want to return an item without a product-related issue:

  • The product must be sealed, unused, and in its original packaging.
  • Return or replacement charges will apply.

Return & Replacement Charges

  • A PKR 200 return or replacement charge applies in most cases.
  • Additional charges may apply depending on the situation.

Refund Method

After approval, we will process refunds to your JazzCash, EasyPaisa, or bank account.

Product Pickup & Replacement Delivery

Our rider will collect the product from your location. In replacement cases, we may deliver the new product at the same time as the pickup, where possible.